POWERGRACE

 

PRIVACY POLICY

Powergrace Industries Limited (“Company”, “We”, “Us”, or “Our”)

Website: https://www.powergraceindustries.com/

 

IMPORTANT NOTICE

BY USING OUR WEBSITE OR SERVICES OR BY PROVIDING YOUR INFORMATION, YOU CONSENT TO THIS PRIVACY POLICY AND OUR TERMS OF USE. YOU AGREE TO THE COLLECTION, USE, AND SHARING OF YOUR INFORMATION AS DESCRIBED HEREIN.

IF YOU DO NOT AGREE, PLEASE DO NOT USE OUR SERVICES OR PROVIDE YOUR INFORMATION.

We may update this Privacy Policy at any time. Continued use of the Site after updates constitutes your acceptance.

 

1. INTRODUCTION

This Privacy Policy explains how Powergrace Industries Limited collects, uses, stores, processes, and protects your personal information when you use our website and services.

Your use of our services is subject to this Privacy Policy and our Terms & Conditions.

 

2. DEFINITIONS

   • Affiliate: Entity controlling, controlled by, or under common control with the Company

   • Company: Powergrace Industries Limited

   • Cookies: Small files stored on your device to track usage

   • Country: India

   • Device: Any internet-enabled device (mobile, desktop, tablet)

   • Partners: Dealers, contractors, architects, and associated business partners

   • Personal Data: Any information that identifies an individual

   • Service: The website and related services

   • Service Provider: Third parties processing data on our behalf

   • Usage Data: Automatically collected data (e.g., page visits, duration)

   • Website: https://www.powergraceindustries.com/

   • You/User: Any person accessing or using the Service

 

3. LEGAL COMPLIANCE

This Privacy Policy complies with:

   • Information Technology Act, 2000

   • SPDI Rules, 2011

   • Digital Personal Data Protection Act, 2023 (DPDP Act)

 

4. COLLECTION OF PERSONAL INFORMATION

We may collect the following information:

   • Name, address, phone number

   • Email address

   • Business details

   • Payment or banking details (if applicable)

   • Usage data and browsing behavior

   • Any information you voluntarily provide (forms, emails, calls)

Sensitive Personal Data may include:

   • Passwords

   • Financial information

   • Payment details

Publicly available information is not considered sensitive.

 

5. CONSENT

We collect and process Personal Data only with your consent, obtained via forms, pop-ups, or other mechanisms in compliance with the DPDP Act.

 

6. USE OF INFORMATION

We may use your data to:

   • Provide and improve services

   • Respond to inquiries and support requests

   • Share product updates, offers, and marketing communications

   • Analyze usage patterns

   • Prevent fraud and enhance security

   • Customize user experience

 

7. INFORMATION SHARING

We may share your data:

7.1 With Service Providers

For analytics, communication, and service delivery

7.2 With Legal Authorities

If required by law or government request

7.3 Business Transfers

In case of merger, acquisition, or restructuring

7.4 Protection of Rights

To prevent fraud, enforce policies, or protect users and property

 

8. DATA TRANSFER

Your data may be processed or stored outside your jurisdiction. By using our services, you consent to such transfers.

 

9. USER RESPONSIBILITIES

You are responsible for:

   • Providing accurate information

   • Updating your data when required

   • Maintaining confidentiality of your account

We may suspend services if incorrect data is provided.

 

10. DATA RETENTION & DELETION

We retain personal data only as long as necessary or required by law.

You may request deletion of your data, subject to legal obligations.

 

11. COOKIES & AUTOMATIC DATA

We collect:

   • IP address

   • Browser type

   • Device information

   • Usage behavior

Cookies are used for:

   • Website functionality

   • Analytics

   • Improving user experience

You can disable cookies in your browser settings.

 

12. THIRD-PARTY LINKS

Our website may contain links to external websites. We are not responsible for their privacy practices.

 

13. SECURITY MEASURES

We implement reasonable security measures including:

   • Data encryption

   • Secure servers

   • Restricted access

   • Regular system updates

However, no system is completely secure, and we are not liable for unauthorized access beyond our control.

 

14. CONFIDENTIALITY

Your data is accessible only to authorized personnel and partners on a need-to-know basis and is protected by confidentiality obligations.

We are not responsible for breaches caused by third parties beyond our control.

 

15. ACCOUNT TERMINATION

You may request account deletion by contacting us. We will process requests subject to legal requirements.

 

16. AMENDMENTS

We may update this Privacy Policy at any time. Continued use of services implies acceptance of updates.

 

17. GRIEVANCE OFFICER

As per applicable laws:

Name: Malay Patel

Email: branding@powergraceindustries.com

Phone: 7600 098 593

Address: Powergrace Industries Limited

Shop No. 305, 3rd Floor, Devarc, Opp. Iscon Temple,

S.G. Highway, Ahmedabad - 380015, Gujarat, India

 

18. JURISDICTION

This Privacy Policy is governed by the laws of India.

All disputes shall be subject to the exclusive jurisdiction of courts in Ahmedabad, Gujarat, India.